ISNIB is committed to a clear and dependable delivery experience for football supporters worldwide. This policy explains how jersey orders are processed, shipped and tracked.
Order Processing Time
Football jersey orders are normally processed within 1–3 business days, Monday–Friday excluding public holidays. Personalised name-and-number orders may require additional preparation time where stated on the product page.
Orders placed after the daily cut-off or during a weekend begin processing on the next business day.
Order Cut-Off Time
Our daily cut-off is 5:00 PM UK time. Orders placed after this time begin processing on the following business day.
Shipping Cost
ISNIB currently offers free standard shipping on all orders, with no minimum purchase requirement.
Shipping Time Overview
Estimated delivery time includes normal processing and carrier transit time:
| Region | Processing | Shipping | Total estimate |
|---|---|---|---|
| North America | 1–3 business days | 5–8 business days | 6–11 business days |
| Europe | 1–3 business days | 8–12 business days | 9–15 business days |
| Oceania | 1–3 business days | 9–14 business days | 10–17 business days |
| South America | 1–3 business days | 11–15 business days | 12–18 business days |
| Asia | 1–3 business days | 13–17 business days | 14–20 business days |
These are estimates rather than guarantees. Customs checks, carrier operations, weather and local conditions can affect delivery.
Shipping Carriers
Orders may travel through established postal and courier networks. The carrier is selected according to destination, service availability and the fulfilment route for the jersey.
Shipping Origin
Depending on jersey availability and logistics arrangements, an order may be dispatched from a United Kingdom or international fulfilment facility. The dispatch email provides the tracking number for the actual parcel.
Order Tracking
Every dispatched order includes tracking. We send the tracking number to the email address supplied at checkout after the carrier accepts the parcel.
Allow up to 48 hours for the first scan to appear. You can check the number on our Track Your Order page.
Shipping Address Accuracy
Check the recipient name, street, unit number, postcode and country before payment. Contact us within 24 hours if an address needs correction; changes cannot be guaranteed once processing or personalisation has started.
Multiple Shipments
Orders containing several jerseys may be dispatched separately. When this happens, each parcel can have its own tracking number and delivery date.
Customs, Duties, and Taxes
Product prices are tax-inclusive where indicated at checkout. Import duties, customs charges or local handling fees may still be applied by the destination country and remain the customer’s responsibility unless checkout states otherwise.
Delivery Responsibility
After handover, the carrier manages the physical delivery. ISNIB remains available to help interpret tracking updates and raise an appropriate enquiry when required. Nothing in this policy limits rights that cannot lawfully be excluded.
Delays
Delays can result from customs inspections, carrier disruption, extreme weather, public holidays or unusually high parcel volumes. A tracking pause does not always mean that the parcel has stopped moving.
Failed Delivery & Returned Packages
A parcel may be returned if its address is incomplete, delivery is refused or collection attempts expire. Contact support before arranging reshipment; additional delivery charges may apply where the cause was outside ISNIB’s control.
Lost or Stolen Packages
If tracking shows delivered but the jersey is missing, check the delivery location, household members, neighbours and the carrier first. Then contact ISNIB with the order and tracking numbers so we can review the next step.
Fulfilment Transparency
We work with fulfilment and logistics providers to deliver club, national-team and personalised jerseys internationally. Carrier scans remain the primary record of parcel movement.
Contact Information
Store: ISNIB
Operator: Koynin Ltd · Company No. 16700370
Registered office: 65 Staines Road, Ilford, IG1 2XA, United Kingdom
Email: [email protected]
Phone: +44 7441 484799
Hours: Monday–Friday, 9:00 AM–5:00 PM UK