Last updated: 13 November 2026. This Privacy Policy explains how ISNIB, operated by Koynin Ltd, collects, uses and shares personal information when you browse the store, purchase a football jersey, create an account, track a parcel or contact support.
Personal Information We Collect or Process
- Contact and delivery details: name, billing and shipping address, email and phone number.
- Order information: jerseys viewed or purchased, selected size, personalisation, cart, returns and order history.
- Payment information: payment method, payment status and transaction references. Full card details are handled by payment providers and are not stored on ISNIB servers.
- Account information: sign-in details, preferences and saved items.
- Communications: messages, support enquiries, photographs and review content you send us.
- Device and usage information: IP address, browser, device, page activity and cookie identifiers.
Personal Information Sources
Information comes directly from you; automatically from your browser or device; from payment, fulfilment, delivery, analytics and communication providers; and from partners where permitted by law.
How We Use Your Personal Information
- Process payment and fulfil football jersey orders.
- Provide accounts, wishlists, tracking, returns and customer support.
- Detect fraud, protect checkout and maintain website security.
- Improve catalogue navigation, sizing guidance and store performance.
- Send service messages and, with the required permission, marketing communications.
- Comply with legal obligations and resolve disputes.
How We Disclose Personal Information
We share only the information reasonably required with ecommerce infrastructure, Airwallex and payment partners, fulfilment providers, postal and courier services, email providers, analytics providers, fraud-prevention services, professional advisers and authorities where legally required. If you use our 17TRACK tool, the tracking number is sent to 17TRACK to obtain carrier events.
Technology and Service Providers
Providers may process information in countries different from yours. They act under their own privacy terms or contractual obligations, depending on their role. An ISNIB order remains a transaction with Koynin Ltd.
Third-Party Websites and Links
External sites and embedded third-party services have their own privacy and security practices. Review their policies before providing information directly to them.
Children’s Data
The Services are not directed to children. We do not knowingly collect personal information from a child who cannot legally provide it. A parent or guardian may contact us to request review or deletion.
Security and Retention of Your Information
We use reasonable technical and organisational safeguards, but no system is completely secure. Information is retained only for as long as reasonably required for orders, accounts, support, fraud prevention, legal obligations and dispute resolution.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, or opt out of targeted advertising or qualifying data sharing.
- Marketing: use the unsubscribe link in a promotional email.
- Cookies: adjust browser or available consent settings.
- Targeted advertising: visit Your Privacy Choices.
- Privacy request: email [email protected]. We may verify your identity before responding.
UK and European Rights
Where UK GDPR or EU GDPR applies, you may also object to or request restriction of certain processing, withdraw consent and complain to the relevant data protection authority. Withdrawal does not affect processing already lawfully completed.
Complaints
Contact us first so we can investigate. You may also complain to the data protection authority responsible for your location where that right applies.
International Transfers
Where personal information is transferred outside the UK or EEA, we rely on an applicable adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.
Changes to This Privacy Policy
We may update this policy to reflect operational, legal or regulatory changes. The revised policy and date will be published here.
Contact
Data controller: Koynin Ltd, Company No. 16700370
Registered office: 65 Staines Road, Ilford, IG1 2XA, United Kingdom
Email: [email protected]
Phone: +44 7441 484799