Have Questions?

Frequently Asked Questions

Everything you need to know before you shop.

Have Questions?

Frequently Asked Questions

Everything you need to know before you shop.

Where do you ship from?

All orders are shipped from our warehouse in Glendora, California, United States via USPS, UPS, or FedEx.

How long does shipping take?

US orders arrive within 7–10 business days. International orders take 10–25 business days depending on your location. All orders include free shipping and tracking.

What is your return policy?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. For defective items, we cover return shipping. For all other returns, the customer covers return shipping.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through USPS, UPS, or FedEx.

Is my payment secure?

Yes. All transactions are processed through Shopify Payments with SSL encryption. We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay. We never store your card details.

What if I receive a damaged or wrong item?

Contact us within 7 days at info@isnib.com with photos. We will send a replacement or issue a full refund at no cost to you.

How do refunds work?

Refunds are processed within 7 business days after we receive your return. The amount is refunded to your original payment method. Please allow 3–5 additional days for your bank to process.

Do you charge customs or duties?

Our prices do not include import duties or taxes. International customers may be charged by their local customs. These fees are the responsibility of the recipient.

How can I contact you?

Email us at info@isnib.com or call +1 626-517-0328. We respond within 24 hours, Monday through Friday.

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Free Standard Shipping

Free standard shipping on all orders. Delivery in 6–11 Business Days.

30-Day Returns & Exchanges

Easy returns within 30 days. Refund to original payment in 7 business days.

Safe & Secure Checkout

SSL encrypted. We accept Visa, Mastercard, PayPal & more.

We're Here For You

Email us at help@isnib.comisnib.com. We reply within 24 hours.