ISNIB provides a clear return and refund process for football jersey orders. This policy works alongside our Shipping Policy and does not reduce any statutory consumer rights that apply to you.
1. Right of Withdrawal (EU & UK Customers)
Eligible UK and EEA customers may notify us that they wish to withdraw from a purchase within 14 days of receiving the order. After notification, the eligible jersey must be returned within the applicable legal timeframe.
- Tell us within 14 days of delivery.
- Return the eligible jersey within 14 days after notification.
- Personalised jerseys may be excluded where the law permits.
2. 30-Day Return Policy (All Customers)
In addition to applicable legal rights, ISNIB offers a 30-day return period beginning on the tracked delivery date.
3. Return Eligibility Conditions
- The football jersey must be unused, unworn and unwashed.
- It must be returned in its original packaging.
- Original tags and labels must remain attached and unaltered.
- Badges, prints, names and numbers must not have been added, removed or changed after delivery.
- Proof of purchase is required.
4. Non-Returnable Items
- Jerseys personalised with a requested name, number, badge or custom print, except where defective or incorrect.
- Worn, washed, altered, stained or damaged jerseys.
- Items missing original tags, labels or packaging.
- Jerseys returned in an unsellable condition.
5. Return Authorisation Process
Email [email protected] before sending a return. Include the order number, jersey name, size and reason for return. For damage or an incorrect item, include clear photographs.
Do not send a jersey to the dispatch address or registered office unless the support team specifically instructs you to do so.
6. Return Shipping & Logistics
The correct return address is supplied after the request is reviewed and can differ from the original shipping location. Customers normally pay return shipping unless the jersey is confirmed defective, damaged or incorrect.
Use a trackable return service and retain the receipt until the return is completed.
7. Shipping & Fulfilment Alignment
Jerseys may be dispatched through different fulfilment facilities. Return instructions therefore depend on the original parcel and must be obtained from ISNIB support.
8. Refunds
After a returned jersey is received and inspected, we notify you of the decision. Approved refunds are issued to the original payment method within 7 business days; the payment provider may require additional time to display the credit.
EU/UK Withdrawal Refund Terms
- Eligible refunds are made within the timeframe required by applicable law.
- Original standard delivery cost is included where legally required.
- Any additional express-delivery premium is not refundable unless required by law.
9. Partial Refunds
Where permitted by law, a deduction may be made for handling beyond what is necessary to inspect the jersey, missing packaging or accessories, or damage not caused by ISNIB.
10. Exchanges
Size exchanges may be offered within the 30-day period when the requested replacement jersey is available. Personalised jerseys are not eligible unless defective or supplied incorrectly.
11. Damaged or Incorrect Items
Contact us within 48 hours of delivery with the order number and clear images of the jersey, labels, packaging and issue. Once verified, we will provide an appropriate replacement, refund or other remedy at no additional cost.
12. Order Cancellation
Request cancellation within 24 hours of purchase. We will try to help, but cancellation is not guaranteed after fulfilment or personalisation begins.
13. Refused or Undeliverable Shipments
If a parcel is returned because of an incorrect address, refusal or missed collection, reasonable return or reshipping costs may apply.
14. Chargebacks & Disputes
Contact ISNIB first so the support team can review the jersey, payment or delivery records and work toward a fair resolution.
15. Late or Missing Refunds
- Check the original payment account.
- Allow the payment provider’s normal posting time.
- Contact your bank or card provider.
- Email ISNIB with the order number if the refund still does not appear.
16. Contact Information
Store: ISNIB
Operator: Koynin Ltd · Company No. 16700370
Registered office: 65 Staines Road, Ilford, IG1 2XA, United Kingdom
Email: [email protected]
Phone: +44 7441 484799
Hours: Monday–Friday, 9:00 AM–5:00 PM UK