Shipping policy
At isnib, we are committed to providing a transparent, reliable, and consistent shipping experience. This Shipping Policy outlines our order processing times, delivery estimates, shipping methods, and fulfillment practices.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after our daily cut-off time or on weekends will be processed on the next business day.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM (UK Time). Orders placed after this time will begin processing on the following business day.
Shipping Cost
We offer free shipping on all orders, with no minimum purchase required.
Shipping Time Overview
The table below provides a clear breakdown of processing time, shipping time, and total delivery time:
| Region | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| North America | 1–3 business days | 5–8 business days | 6–11 business days |
| Europe | 1–3 business days | 8–12 business days | 9–15 business days |
| Oceania | 1–3 business days | 9–14 business days | 10–17 business days |
| South America | 1–3 business days | 11–15 business days | 12–18 business days |
| Asia | 1–3 business days | 13–17 business days | 14–20 business days |
All delivery times are estimates and may vary depending on customs clearance, carrier operations, and local conditions.
Shipping Carriers
We partner with established international carriers, including USPS, UPS, and FedEx. Carrier selection depends on destination, availability, and logistics efficiency.
Shipping Origin
Orders are processed and dispatched from our fulfillment facilities. Depending on product availability and logistics arrangements, orders may be shipped from warehouses located in the United Kingdom or other international fulfillment centers.
Order Tracking
All orders include tracking. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Please allow up to 48 hours for tracking updates to become active.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
If you need to modify your shipping address, please contact us within 24 hours:
Email: info@isnib.com
Phone: +44 7451 298773
Multiple Shipments
Orders containing multiple items may be shipped separately to ensure faster delivery. Separate tracking numbers will be provided where applicable.
Customs, Duties, and Taxes
All product prices are tax-inclusive.
Additional customs duties or import taxes may apply depending on your country and are the responsibility of the customer.
Delivery Responsibility
Once an order has been handed over to the shipping carrier, delivery operations are managed by the carrier. However, we remain available to assist with tracking and delivery-related issues.
Delays
Delays may occur due to customs inspections, carrier disruptions, weather conditions, or high shipping volumes.
Failed Delivery & Returned Packages
If a package cannot be delivered due to incorrect address, refusal, or failed delivery attempts, it may be returned. Customers may be responsible for reshipping fees.
Lost or Stolen Packages
If your tracking shows delivered but you have not received the package, please check with neighbors, contact the carrier, or reach out to us for assistance.
Fulfillment Transparency
We work with trusted logistics partners and fulfillment centers to ensure efficient global delivery and maintain consistent service standards.
Contact Information
Store Name: isnib
Company Name: Koynin Ltd
Company number:16700370
Business Address: 65 Staines Road, Ilford, IG1 2XA, United Kingdom
Customer Support Email: info@isnib.com
Customer Service Phone: +44 7451 298773
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time)
Saturday – Sunday: Closed