• Secure Payment Policy

Secure Payment Policy

At isnib, operated by Koynin Ltd, we are committed to providing a secure, transparent, and reliable payment experience. This policy explains how payments are processed, the methods we accept, and the measures we take to protect customer information.

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Maestro
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Klarna
  • USDC

2. Payment Processing

All transactions are processed securely through Shopify Payments and its integrated partners.

Payment details are handled directly by certified payment processors and are not stored on our servers.

3. Payment Security

We use industry-standard security measures to protect your payment information, including:

  • SSL (Secure Socket Layer) encryption
  • Encrypted data transmission
  • Secure checkout infrastructure

4. Fraud Prevention

All transactions are subject to verification and security checks.

We reserve the right to:

  • Cancel or hold orders flagged as suspicious
  • Request additional verification
  • رفض transactions that do not meet security standards

5. Billing Information

Customers are responsible for providing accurate billing information.

Orders may be delayed or canceled if payment authorization fails or information cannot be verified.

6. Currency & Fees

All payments are processed in the applicable checkout currency.

Your payment provider may apply currency conversion or international transaction fees, which are outside our control.

7. Refunds

Refunds are processed according to our Return & Refund Policy:

  • Issued to the original payment method
  • Processed within standard timeframes
  • May take additional time depending on your payment provider

8. Chargebacks & Disputes

We encourage customers to contact us before initiating disputes or chargebacks.

We aim to resolve all payment issues fairly and promptly.

9. Third-Party Payment Providers

Some payment methods (such as Klarna or digital wallets) are operated by third-party providers.

These providers may have their own terms and policies.

10. Contact Information

Store Name: isnib
Company Name: Koynin Ltd
Company number:16700370
Business Address: 65 Staines Road, Ilford, IG1 2XA, United Kingdom
Customer Support Email: info@isnib.com
Customer Service Phone: +44 7451 298773
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time)
Saturday – Sunday: Closed